I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Outdoor Fireplace, one I had priced locally and found on Wayfair for less than half the retail cost. When the Outdoor Fireplace arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Outdoor Fireplace the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Outdoor Fireplace. I really enjoy using this Ebern Designs Trinity Gas Stainless Steel Propane Fire Pit Table. I have this Outdoor Fireplace in another color, and I asked for it now for my friend. It was a great purchase from the moment I saw it! I ordered online and I'm very happy with it!
I ordered Outdoor Fireplace. Easy to assemble and took only a few minutes. I am not good at this so I was pleased. Love the white. It does not look cheap. Have had compliments on how attractive Outdoor Fireplace. It took about a week to deliver. The Outdoor Fireplace came. I was worried but I will order again from them. Nice not to have to pay duty as I am Canadian. Product Type: Fire column Exterior Material: Aluminum Safe for Use on Wooden Deck: Cannot be placed on a Wooden Deck Fuel Type: Propane Overall Product Weight: 83lb.
Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add. Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.
I have purchased the Outdoor Fireplace from this site. There customer service is excellent and helpful. Any problem with shipping or damages they are willing to correct it, ASAP. I have been very pleased with this company
I was quite surprised with the low ratings. However, this was my first purchase buying Outdoor Fireplace. The site was easy to search for what I needed and provided much information on the Outdoor Fireplace. I loved how I was able to order Outdoor Fireplace before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards. Product Type: Fire pit Exterior Material: Concrete Safe for Use on Wooden Deck: Can be placed directly on wooden deck Fuel Type: Propane Overall Product Weight: 105.8lb.
THIS SITE IS ALWAYS MORE THAN HELPFUL TO RESOLVE ANY ISSUES YOU MAY HAVE. LOVE SHOPPING HERE! New Outdoor Fireplace is amazing! I've always had a great experience and Customer service is always friendly and helpful. Yes, products are a little more expensive than what you may find if you spent hours searching for the same product. Love shopping at Wayfair... love the quality, price and service. I returned Outdoor Fireplace, no problem, easy return with chat customer service instructions. Great quality in everything I have purchased, arrives when it says its going to, Can't say enough good about this company.
I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair! This Outdoor Fireplace definitely is on my list of favorite things! The color is real nice! The Outdoor Fireplace is perfect! This is the best Outdoor Fireplace that I bought online! Highly recommend.
I'm using them more and more these days. The pricing is decent for household goods (interior and exterior), their options seem endless, and they provide quality products. If you like online shopping. I think you will like Wayfair. A good online source. Product Type: Fire pit table Exterior Material: Aluminum Fuel Type: Propane Overall Product Weight: 194.48lb.
I ordered a Outdoor Fireplace from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team! I have purchased many items from Wayfair.The merchandise is high quality and if you do have any problems with an order they always make it right. I received an item damaged. I called, they replaced it for free and got it on my front step within a couple of days! Very happy!
I have been purchasing from Wayfair for several years, and I love them! Their shipping is free- which is very important to me because I do not have access to easy shopping living in the country. The products offered have good quality, and I especially Love their art work! It is very unique and different. I review my orders honestly and quickly- and receive reward monies for doing so. A nice touch! I share my great experience about Wayfair to many others who want to update their own look and where to purchase good home items. Great Congratulation. If you think to find Ebern Designs Trinity Gas Stainless Steel Propane Fire Pit Table for your family 's birthday. I wish you happy for your shopping.
I initially ordered two barstools but for some reason there was miscommunication between csr/dispatching department and the warehouse (I assume). Long story short, they end up shipping the other one and gifting me a free one for my inconvenience! Like basically a $150 gift! My bad day turned into a blessing! Thanks Wayfair Product Type: Fire pit Exterior Material: Steel Safe for Use on Wooden Deck: Cannot be placed on a Wooden Deck Fuel Type: Wood Burning Overall Product Weight: 42.9lb.
I had to order Outdoor Fireplace for my new condo. Searched different sties on the internet and Wayfair had the best price and also the items in stock. Ordered and the products arrived within 7 days. I had bought other items from Wayfair in the past and so far I have not been disappointed. We've ordered most of our furnishings for our new home from Wayfair and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct Outdoor Fireplace was here within 7 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement.
I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions. These Ebern Designs Trinity Gas Stainless Steel Propane Fire Pit Table was my first purchase. When I saw it online it really sparked an interest. When I received it I was so excited by the beauty of it. So simple but very personal. I am very impressed with him. It could have done better to fit the elegance of the Outdoor Fireplace.
I received my package when they said it would arrive. The box itself had a squished corner, not too concerning as the contents were packaged very well. One of the pieces did end up being damaged. I called customer service to get a replacement part. I was on the phone maybe 3 minutes, no hassle and they already have a replacement part on the way, free of charge! The representative who helped me was so kind! I'll definitely think of wayfair if I need anything else for our house! Product Type: Fire pit Exterior Material: Concrete Safe for Use on Wooden Deck: Can be placed directly on wooden deck Fuel Type: Propane Overall Product Weight: 105.8lb.
Our Outdoor Fireplace is just what we wanted. Quality great. Ease of assembly and excellent value for the money. I looked at many Outdoor Fireplace this was by far the best online. When it arrived it really met our needs. Would strongly recommend. I had a great experience with Wayfair. Fast shipping, reasonable shipping costs if not free shipping. I had to return a defected/damaged item. They sent a replacement. The company didn't want the other piece back since the shipping would not have been worth it.
I spoke to a very understanding and sweet customer services who both helped resolve my returns during the pandemic. They were both helpful and resolved my issues. The wait to speak to them was very long but since everyone is working remotely it was understandable. Worth the wait. Ordered from Wayfair and will continue to do so. Recommend them to anyone. I almost went with a more expensive brand and I'm glad I did not. I love this Ebern Designs Trinity Gas Stainless Steel Propane Fire Pit Table! It is the perfect color. Although my shipment took longer to arrive than I expected it was completely worth the wait.
Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating Product Type: Chiminea Exterior Material: Steel Safe for Use on Wooden Deck: Can be placed on wooden deck with heat resistant barrier Fuel Type: Wood Burning Overall Product Weight: 13lb.
Wayfair is my favorite home decor site. I was confused by all of the low scores and thought perhaps they were being unfairly reviewed. When examining the dates of the low scores, it appears that people are most upset with having to wait for their stuff which to me is an unfair criticism in light of Covid. They had promotional free shipping on returns earlier this year which was really nice, but I get why that can be costly for the company. I ordered a Outdoor Fireplace and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result!
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Outdoor Fireplace was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Outdoor Fireplace are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up! I have been watching this Ebern Designs Trinity Gas Stainless Steel Propane Fire Pit Table for too long before deciding to buy. It is perfect. I bought this Outdoor Fireplace last week and I love it !! I've had compliments I was wearing, right from when I was trying them out at the store! Looks good.
No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all. The fire pit has a simple finish that is attractive to match any outdoor living space decor. Relax by the warmth of an inviting fire on a cool summer night or crisp fall evening. Enjoy the warm glow on your patio and set the ambiance for a relaxing outdoor experience. This fire pit is an ideal blend of contemporary modern design and natural elements with beautiful whimsical celestial star and moon accents. Create lasting memories with family and friends while enjoying a cosy fire. Enjoy... Product Type: Fire pit table Exterior Material: Steel Safe for Use on Wooden Deck: Cannot be placed on a Wooden Deck Fuel Type: Wood Burning Overall Product Weight: 40.6lb.